Free Shipping

Any item that has our free shipping logo will ship GROUND only to the lower 48 states.



These items will not ship express with the rates published on our site. If you choose anything other than ground we will send you a shipping quote or please call 800.844.0962 begin_of_the_skype_highlighting              800.844.0962      end_of_the_skype_highlighting

Sales Tax

All orders shipping into New Jersey will be charged sales tax. No Sales Tax will be collected on orders outside of NJ.

Returns

PLEASE NOTE: NOT ALL MANUFACTURERS ADHERE TO THE SAME RETURN POLICY. IF YOU HAVE A QUESTION IN REGARDS TO THE POLICY ON A SPECIFIC PRODUCT OR MANUFACTURER PLEASE CALL BEFORE ORDERING. SOME PRODUCTS ARE NON-RETURNABLE EVEN IF DEFECTIVE AS THE MANUFACTURER REQUIRES THE MACHINE TO BE REPAIRED THROUGH WARRANTY.FEEL FREE TO CALL US ABOUT YOUR PRODUCT OF INTEREST AND WE WILL BE HAPPY TO ASSIST YOU.

PLEASE NOTE, IF YOU REFUSE A DELIVERY YOU WILL BE RESONSIBLE FOR THE DELIVERY COST TO YOU AS WELL AS THE RETURN DELIVERY TO US.

We want your shopping experience to be enjoyable. We provide our customers with detailed product information so they can make a good buying decision.

Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.

Copy Machines, Fax Machines and Printers cannot be returned once toner is installed in the machine. If the merchandise is defective we will repair or replace the unit.

Call or write us to pre-authorize your return. No returns will be accepted without prior authorization. Please note that we cannot accept returned consumable items such as ink cartridges, ribbons, toner, developer or drums once they have been opened.

Copy Machines, Fax Machines and Printers can only be returned if they are in the original factory sealed cartons.

If any item fails or is defective, see manufacturer’s warranty. Buyer pays return shipping for any return, unless wrong item was shipped or unit is defective. Customers in Alaska and Hawaii and areas outside of the USA are responsible for return shipping on all orders including defective products.

***Please note: If you choose to order a refurbished item and upgrade it to a new item, if the new item is not available, a refurb will be shipped and your +$25 fee will be refunded.***

If you receive an item that appears to be broken or damaged during shipment, please call us immediately so we may issue a call tag for pick up-this must be done within 24hrs.

Returns may be subject to a 20% restocking fee on the original purchase price (restocking fee will not be applied to returns for defect or damage). Some products are sold as "Free Shipping" items and they are clearly noted on the item page. Please be aware that Free Shipping only applies if you keep the products. In addition to the restocking fee we will also subtract the original shipping charge that we paid to ship your order.

IMPORTANT NOTE IF AN ITEM IS REFUSED YOU WILL BE SUBJECT TO A 30% RESTOCK FEE

Furniture / Chairs are special ordered items and carry a 50% restock if returned

Contact us at returns@acedepot.com for a return authorization code. Returns will not be accepted without a valid RMA number. All RMA numbers are valid for 14 business days.

Shipping charges for returning merchandise are the customer’s responsibility.

All defective claims must be made within 5 days of receipt of merchandise.

All products returned as defective must be deemed defective by the manufacturer prior to returning.

All items being returned must be in original box with everything intact. (including parts, inside packaging and manuals etc). RMA's are valid for 14 business days.

Requests for RMA must be made within 14 days from date of order.

Shipping fees

Please note shipping to HI, AK , Canada and any area other than the lower 48 states may carry an additional shipping and handling fee so please inquiry prior to placing order, if order placed online these fees will be added.

Store Hours

Order online 24 hours a day – 7 days a week, or contact us at 1-800-844-0962 Monday-Friday 9am-5pm EST.

WE NOW HAVE A 24HR. SALES AND SERVICE PHONE, FROM 10AM TO 6PM THE 800# WILL REMAIN THE SAME. AFTER NORMAL BUSINESS HOURS OUR ANSWERING SERVICE WILL ANSWER LIVE 24HRS,7DAYS A WEEK.

Ace Depot
190 Veterans Dr.
Northvale, NJ 07647
Call us 800.844.0962
Fax 201.768.1948

Please fax purchase orders to 201.768.1948